The CCC’s mission is to provide the citizens with administrative information and to dispatch the citizens’ cases, from application submission to issuing the final action, in collaboration with the qualified services. In detail, the CCC informs the citizens for the actions demanded in order to dispatch administrative cases, receives applications submitted by the citizens regarding the dispatch of their cases by the Municipality’s services. The transfer of the citizens’ applications to the qualified services for their dispatch, is conducted by the CCC which receives the application and then the CCC informs the citizen for its receipt.

Nowadays, the citizen can be fully supported by only one spot (one stop shop), instead of contacting different services for different information. This is the principle of CCC operation (principle of full citizen’s convenience by one work station).

More than 1000 administrative actions and procedures have been coded and systematized in order to support the operation of the CCCs.

Common services provided by the CCCs are:

• Validate signature authenticity
• Validate copies of original official documents
• Issue tax currency
• Issue birth certificate
• Issue family condition certificate
• Issue education certificate
• Issue analytical grade certificate
• Issue military status certificate
• Issue police record abstract
• Transfer and issue new driving license for private car or motorcycle
• Give the rent fund to the payees of the OEK for old and new payees
• Provide coupons for transferring People with Special Needs with public transport
• Special seasonal fund of article 22 of Legislation 1836/89 of the Organization for the Occupation of Labour Resources
• Family fund of the Organization for the Occupation of Labour Resources
• Receive driving licenses
• Issue professional licenses
• Renew driving licenses
• Provide permanent residence certificate
• Revocation of the deduction of personal car or motorcycle ownership
• Registration to electoral catalogues
• Registration to Municipal records
• Open family record
• Issue verifications for not owning to Landed Property Fees
• Insurance currency, deletions, etc.

PUBLIC AUTHORITIES CATALOGUE,where composite matters and administrative procedures can be dispatched and supported by the CCCs: 

• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF ENVIRONMENT AND PUBLIC CONSTRUCTIONS
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF NATIONAL EDUCATION AND RELIGION
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF AGRICULTURE
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF HEALTH, LABOUR & SOCIAL INSURANCE
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF TRANSPORTS AND TELECOMMUNICATIONS
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF NATIONAL DEFENSE
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF JUSTICE
• MINISTRY OF INTERNAL AFFAIRS, PUBLIC ADMINISTRATION & DECENTRALIZATION – MINISTRY OF DEVELOPMENT

CCCs operational mode:

The citizen is informed on site by the CCC’s employees for all Public Management issues
If he wants to submit an application regarding one of the 1000 and more administrative procedures dispatched by the CCC, he fills the respective electronic application. Then, the application is sent through the CCC to the qualified service, where it gets protocol number. The CCC is responsible to keep track of the case’s status, redeeming the citizen from any other transportation or possible inconvenience.
After the procedures are completed, the citizen is able to receive his supporting documents by the CCC.

CCCs have an interfering role. They inform the citizens, they facilitate them on the collection of the necessary elements, documents etc. and they send the citizen’s envelop complete to the qualified service, which practically processes the application, as it is the only one qualified to issue the final administrative action. 

Procedures-Supporting documents : Read more...